Terms and conditions

For the use of Kadrio, provided by Alexey Naumov, Nikolastraße 35, 84034 Landshut, Germany.

§ 1 Scope

(1) These terms apply to all contracts for the use of Kadrio between Alexey Naumov (the “provider”) and its users (the “customer”).

(2) A consumer is any natural person entering into a contract for purposes that are predominantly outside their trade or profession (§ 13 BGB). A business is a natural or legal person or partnership acting in its trade or profession (§ 14 BGB).

(3) The customer’s own terms do not apply unless the provider expressly agrees in text form.

§ 2 Services

(1) Kadrio is browser-based software for photographers. It includes a website, client galleries for viewing, selecting and downloading photos, guest galleries with a QR code, and management of enquiries, clients and jobs, including templates for contracts.

(2) The plans offered, their storage and their scope are those set out in the price overview on kadrio.de at the time of ordering.

(3) The provider operates Kadrio with customary care. Uninterrupted availability is technically impossible and not owed. Maintenance is announced in advance where possible and scheduled at quiet times.

(4) The provider may develop Kadrio further and change features as long as the agreed benefit to the customer is not substantially reduced.

§ 3 Conclusion of contract and account

(1) Registering and confirming the email address concludes a contract for the free plan. A paid plan is ordered in the dashboard; that contract is concluded when the customer sends the order with the button “Zahlungspflichtig bestellen” (order with obligation to pay) and the chosen payment method is confirmed (for example the card or the SEPA direct debit mandate), even where nothing is charged on the day of the order. The provider confirms it by email with the plan, price and term; these terms, with the withdrawal notice and the model withdrawal form, are attached to the email as a file.

(2) The customer must be at least 18 years old and give true information.

(3) The customer keeps their credentials secret and tells the provider without delay if they suspect misuse. Two-factor sign-in is recommended.

§ 4 Prices and payment

(1) The prices shown on kadrio.de at the time of ordering apply. All prices are final. The provider is a small business under § 19(1) UStG; no VAT is charged or shown.

(2) Paid plans are charged monthly or yearly in advance, through the payment provider Stripe with the payment methods offered at checkout.

(3) If a payment fails, the provider informs the customer. If payment has not been made 14 days later, the provider may set the account to read-only: galleries and website remain online, but changes and new uploads are not possible until payment is received. If the plan ends because payment is not made, § 5(3) and (3a) apply.

(4) The provider changes the price of a running contract only with the customer’s consent. It offers a change in text form at least six weeks before it would take effect. If the customer does not agree, the contract continues at the existing price; either side may then cancel with the notice periods in § 5.

§ 4a Promotions and promotion codes

(1) The provider may offer promotions for a limited time, in particular discounts for a certain number of billing periods or months free of charge, also through promotion codes. The terms of each promotion apply, which are shown to the customer before ordering: the amount and duration of the discount, the plans and billing intervals covered, the redemption period and who may take part (for example only customers who have not had a paid plan before).

(2) A promotion code can only be redeemed in the dashboard: when ordering a paid plan or, for a promotion with a free trial, when starting the trial (para. 7). Each customer can take part in each promotion once and use a free trial once. Promotions cannot be combined. Promotion codes are not transferable unless the promotion’s terms say otherwise, and are neither paid out in cash nor offset.

(3) After the promotion period the regular price of the plan stated when ordering applies. The provider tells the customer so in text form at least seven days before the first charge at the regular price. A promotion does not extend the term and does not limit the right to cancel under § 5.

(4) If the customer changes the plan during the promotion period, the discount continues where the promotion’s terms cover the new plan. If the customer changes the billing interval (monthly or yearly), or moves to a plan the promotion does not cover, the discount ends when the change takes effect, since its duration and amount refer to the previous billing interval. The provider tells the customer so before the change.

(5) The provider may end a promotion or a promotion code for future redemptions at any time. Discounts already redeemed continue for the promised duration.

(6) If a customer redeemed a promotion code without meeting the conditions for taking part, the provider may, after notice in text form, end the discount for future billing periods; the customer’s right to cancel is not affected.

(7) A promotion may grant a trial of a paid plan without payment details. The trial creates no obligation to pay and ends by itself when it runs out; after that the free plan applies again (§ 5(3) and (3a)). The provider tells the customer so in text form at least seven days before it ends. A paid plan comes about only through an express order under § 3(1); the rest of the trial may then be credited up to its end.

§ 5 Term and cancellation

(1) The free plan runs indefinitely. The customer may end it at any time by deleting their account.

(2) Paid plans run for one month or one year and renew for the same period unless cancelled before the end of the term. For consumers, however, a yearly plan continues indefinitely after its first term and may then be cancelled at any time with one month’s notice; the provider refunds the share already paid for the time after the contract ends.

(3) Cancel in the dashboard under “Plan”, with the “Cancel contracts here” button on kadrio.de, or in text form to hallo@kadrio.de. When a paid plan ends, the free plan applies. Existing galleries, photos and the website are kept; the storage and scope of the free plan then apply: uploads beyond its storage are not possible, and own domains are no longer served.

(3a) If, after a paid plan ends, the customer’s data takes more storage than the free plan offers: for 30 days from the end of the plan all galleries stay reachable. After that only the galleries that fit together into the free plan’s storage are reachable for visitors; the customer chooses them in the dashboard. Without a choice they are first the published galleries that have not expired, the most recently published first, then drafts, archived and expired galleries, the most recently created first, each as far as it fits into the storage left. The other galleries are not reachable for visitors but stay stored; the customer can view, export and delete them in the dashboard. The website stays reachable. The provider deletes galleries that are not reachable for good no earlier than six months after the plan ended; encrypted backups keep them for at most another 30 days. The provider announces the deletion in text form at least 30 days before, naming the galleries concerned, and reminds the customer 7 days and one day before. Once the end of a plan is certain and the customer’s data takes more storage than the free plan offers, the provider informs the customer of this and its consequences. If, before the deletion, the customer takes out a paid plan again or their data fits into the free plan’s storage again, all galleries are reachable again at once and the deletion does not take place.

(3b) The customer can move to a paid plan with less storage only if their data fits into its storage. Until the move takes effect, uploads are possible only up to the new plan’s storage. The right to cancel is not affected.

(4) The right to terminate for good cause remains. Good cause for the provider exists in particular if the customer repeatedly or seriously breaches § 7.

(5) A deleted account can be restored for 14 days. After that the provider permanently deletes all the customer’s data, photos, galleries and website; encrypted backups keep them for at most another 30 days.

§ 6 Right of withdrawal for consumers

Consumers have the following right of withdrawal:

Withdrawal notice

Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us (Alexey Naumov, Nikolastraße 35, 84034 Landshut, Germany, phone +49 1573 9690304, email hallo@kadrio.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at Withdraw from contract. If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by email) without undue delay, with information on the content of your withdrawal statement and the date and time of its receipt. To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision to withdraw. We will use the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

End of the withdrawal notice.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To Alexey Naumov, Nikolastraße 35, 84034 Landshut, Germany, email: hallo@kadrio.de:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.

§ 7 Customer’s duties and content

(1) The customer is responsible for the content they store and publish with Kadrio, in particular photos, texts and websites. They make sure they hold the necessary rights and that the people shown have agreed to processing and publication where required.

(2) Content that breaks the law or infringes third-party rights is not permitted, in particular depictions of sexual abuse, glorification of violence, incitement to hatred, and infringements of copyright, trade mark or personality rights. Kadrio may not be used for advertising emails, to spread malware or in ways that impair its operation.

(3) A customer who publishes a website with Kadrio is responsible for its imprint and privacy notice.

(4) If the provider receives a sufficiently substantiated notice of illegal content (Art. 16 DSA), it may block or remove it. It informs the customer without delay of the measure and its reasons (Art. 17 DSA); the customer may respond.

§ 7a Sample templates for contracts

(1) In the dashboard the provider offers sample templates for contracts and consents, which the customer can adopt as their own template and adapt. The sample templates are a technical aid for drawing up the customer’s own documents: they are general, not reviewed by a lawyer and do not take the circumstances of a particular job into account. The provider does not thereby provide legal services or legal advice.

(2) An adopted sample template is the customer’s own template. The customer decides its content, adapts it to their offer and uses it towards their clients as their own terms; they are responsible for its content and use. The provider recommends having the template reviewed by a lawyer before use.

(3) The provider may revise sample templates, for example after changes in the law, and offer new versions. New versions change neither the templates the customer has already adopted nor contracts drawn up or concluded from them.

(4) The provider is liable for the sample templates in accordance with § 11.

§ 8 Rights in content

(1) All rights in the customer’s content remain with the customer. The customer grants the provider only the non-exclusive rights needed to provide Kadrio — such as storing photos, converting them to web sizes and showing them to the people the customer chooses.

(2) The provider does not use the customer’s or their clients’ content and data for its own purposes, in particular not for advertising and not to train AI models.

§ 9 Data processing on behalf

(1) Where the customer processes third parties’ personal data with Kadrio — such as photos, data of their clients, of visitors to their galleries and website, and enquiries through their contact form — the customer is the controller and the provider the processor under Article 28 GDPR. This section forms the data processing agreement.

(2) Subject and duration: providing Kadrio for the term of the contract. Nature and purpose: storing, converting, displaying and transmitting the data as the service requires. Data subjects: the customer’s clients and prospects, guests, people shown in photos, visitors to their galleries and website. Types of data: photos, names, contact details and postal addresses, messages, contracts, gallery selection and usage data.

(3) The provider processes the data only on the customer’s documented instructions, which are this contract and the settings the customer makes in Kadrio. The instructions include blocking and deleting data under § 5(3a). If the provider considers an instruction to infringe data protection law, it informs the customer without delay. Everyone with access to the data is bound to confidentiality.

(4) The provider takes the technical and organisational measures under Article 32 GDPR described in the privacy notice, in particular encryption in transit, encrypted backups, separation of different customers’ data and access restrictions.

(5) The customer approves these sub-processors: Contabo GmbH, Munich (servers and storage in the EU) and AhaSend B.V., the Netherlands (sending email, processing in the EU). The provider binds every sub-processor by contract to the same data protection obligations as in this section. The provider announces intended changes in advance in text form; the customer may object for good data protection reasons and terminate the contract.

(6) The provider assists the customer with data subjects’ requests and with their obligations under Articles 32 to 36 GDPR, and reports personal data breaches to them without undue delay.

(7) After the contract ends the provider returns the data at the customer’s choice — through the export function or on request in text form — and then deletes it under § 5(5), unless it must be kept by law; galleries that are not reachable after a paid plan ended are governed by § 5(3a). The provider makes available the information needed to demonstrate these obligations and allows audits, usually by written information.

§ 10 Backups

The provider backs up the database (accounts, galleries, settings, texts) daily; photo files are not backed up separately. Kadrio is not an archive: the customer keeps their original files and the photos delivered to their clients themselves as well. The export function downloads all data at any time.

§ 11 Liability

(1) The provider is liable without limitation for damage from injury to life, body or health based on an intentional or negligent breach of duty, and for other damage based on intent or gross negligence.

(2) For slightly negligent breach of essential contractual obligations (cardinal obligations), liability is limited to the damage typical for the contract and foreseeable. Essential obligations are those whose fulfilment makes proper performance of the contract possible and on which the customer may regularly rely.

(3) Otherwise, liability for slight negligence is excluded.

(4) For loss of data the provider is liable only to the extent that would have arisen had the customer backed up their data under § 10.

(5) Liability under the Product Liability Act, under the GDPR and under a guarantee remains unaffected. These limitations also apply in favour of the provider’s agents.

§ 12 Changes to these terms

Changes to these terms for running contracts take effect only with the customer’s consent. The provider offers them in text form at least six weeks before they would take effect. If the customer does not agree, the existing terms continue; either side may then cancel with the notice periods in § 5.

§ 13 Consumer dispute resolution

The provider is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. The European Commission closed its online dispute resolution platform on 20 July 2025.

§ 14 Final provisions

(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not remove protection granted by mandatory provisions of the law of the country of their habitual residence (Art. 6(2) Rome I Regulation).

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes is the provider’s seat. For consumers the statutory places of jurisdiction apply.

(3) Should any provision be or become invalid, the remaining provisions remain valid; the statutory provisions replace the invalid one.